The Apex
Charter Square
Bury St Edmunds
IP33 3FD

For visitors, find out more about getting here on the Your visit page.

Box office

COVID-19 information

Monday 17 May - Sunday 18 July 2021

Open for socially distanced events (rule of six or two households applies to bookings).

Box office, Tourist Information Centre (TIC) and Shopmobility opening hours

In person:

  • Monday to Saturday - 10.30am-4pm (changing to 10am-4pm from Monday 21 June)

Phone lines:

  • Box office – Monday to Friday, 10am-5pm 
  • Tourist Information Centre – Monday to Saturday, 10.30am-4pm
  • Shopmobility – Monday to Saturday, 10.30am–4pm 

Apex Café opening hours

Open Monday to Saturday 10am-4pm and Sunday 11am-4pm (changing to Monday to Saturday 9.30am-4.30pm and Sunday 10.30am-4pm, from Monday 21 June), for larger groups (max. 30) outdoors. Card payments only. Please visit our Apex Café page for full information.

Monday 19 July 2021

Dependent on government announcements, The Apex will re-open with no restrictions.

For more information about COVID-19 restrictions and the roadmap out of lockdown, please visit GOV.UK - Coronavirus (COVID-19).

Please visit our Apex updates page for the latest information regarding cancelled or postponed events. If an event you have booked for is cancelled or postponed, the box office will contact you.

Box office contact details

01284 758000


01284 758101

* If you need to contact us with feedback on a performance, please quote your booking reference number so we can deal with your enquiry quickly. You will find this number on your tickets.


01284 758134


Hiring The Apex

01284 758100
For more information on hiring The Apex view our venue hire page.

Conferences, meetings and events

01284 758390

If you have a general enquiry, please complete the contact form below.