Box office contact details

Address: Box office
The Apex
1 Charter Square
Bury St Edmunds
Suffolk IP33 3FD
Phone: 01284 758000

Opening hours

Box office, Tourist Information Centre (TIC) and Shopmobility are open Monday to Saturday, 10am-5pm.

The Coffee House is open Monday to Saturday 9am-5pm and Sunday 10am-4pm.

Methods of payment

Tickets may be purchased by using one of the following methods of payment: VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards.

We do not accept cash, cheque or Maestro International, Amex or Diners cards.

Methods of booking

You can book for events online, by phone and in person.

Tickets may be collected from the box office at any time during box office opening hours. Tickets may be posted to you for a charge of £2 per transaction, if they are booked at least one week prior to the event. If a ticket is lost, tickets will not be re-issued.

When you purchase your ticket, you will be asked if you would like to make a donation towards the future programming of events.

You can also book for events by post. Please note that this extra information will be required:

  1. Your name, address, daytime telephone number and email address (if any)
  2. The title of the event, date of performance, type of ticket and number of tickets required
  3. Details of any concessions or discounts available to you
  4. Payment - please make your cheque payable to West Suffolk Council.

Concessions and discounts

Concessions and/or discounts are available for some events.

Please call the box office for details on individual events, or use the drop down list when purchasing your tickets via our website.

Where applicable, concessions will be available for children 16 years and under, or those still in full-time education, full-time students, senior citizens over 60 and in retirement, all persons registered disabled and those in receipt of Job Seekers Allowance. Tickets for full-time students and for persons in receipt of Jobseekers Allowance will be retained at the box office and issued upon proof of right to concession.

Where applicable, discounts are available for group bookings at a reduction of £2 off the full paying adult ticket price. To make a group booking please call our box office on 01284 758000, or email us at