Box office contact details

Address: Box office
The Apex
1 Charter Square
Bury St Edmunds
Suffolk IP33 3FD
Phone: 01284 758000

Box office opening hours

COVID-19 informationCoronavirus sign

Updated opening hours from Monday 12 April 2021, until Sunday 16 May 2021

Box office, Tourist Information and Shopmobility open:

  • in person - Monday to Saturday, 10.30am-4pm

  • phone lines:

    • Box office – Monday to Friday, 10am-5pm
    • Tourist Information Centre – Monday to Saturday, 10.30am-4pm
    • Shopmobility – Monday to Saturday, 10.30am–4pm

Apex Café open Monday to Saturday 10am-4pm and Sunday 11am-4pm, for outdoors (rule of six or two households) and takeaway only.

Based on the government’s roadmap out of lockdown, we are then planning for the following:

Monday 17 May 2021

The Apex will re-open for socially distanced events (rule of 6 or two households applies to bookings)
Opening hours to be confirmed.

Monday 21 June 2021

The Apex will re-open with no restrictions.

The above dates are dependent on government announcements, for more information about COVID-19 restrictions and the roadmap out of lockdown, please visit GOV.UK - Conronavirus (COVID-19)

Please visit our Apex updates page for the latest information regarding cancelled or postponed events. If an event you have booked for is cancelled or postponed, the box office will contact you.

Methods of payment

Tickets may be purchased by using one of the following methods of payment: cash, cheque, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards.

We do not accept Maestro International, Amex or Diners cards.

Methods of booking

You can book for events online, by phone and in person.

Tickets may be collected from the box office at any time during box office opening hours. Seated tickets may be posted to you for a charge of £1.50 per transaction, if they are booked at least one week prior to the event. If a ticket is lost, tickets will not be re-issued.

When you purchase your ticket, you will be asked if you would like to make a donation towards the future programming of events.

You can also book for events by post. Please note that this extra information will be required:

  1. Your name, address, daytime telephone number and email address (if any)
  2. The title of the event, date of performance, type of ticket and number of tickets required
  3. Details of any concessions or discounts available to you
  4. Payment - please make your cheque payable to West Suffolk Council.

Concessions and discounts

Concessions and/or discounts are available for some events.

Please call the box office for details on individual events, or use the drop down list when purchasing your tickets via our website.

Where applicable, concessions will be available for children 16 years and under, or those still in full-time education, full-time students, senior citizens over 60 and in retirement, all persons registered disabled and those in receipt of Job Seekers Allowance. Tickets for full-time students and for persons in receipt of Jobseekers Allowance will be retained at the box office and issued upon proof of right to concession.

Where applicable, discounts are available for group bookings at a reduction of £2 off the full paying adult ticket price. To make a group booking please call our box office on 01284 758000, or email us at