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Secure your tickets with Ticket Refund Protection when booking.

From just £2 per ticket, you can protect your tickets from the unexpected.

Your ticket protection is issued through Secure My Booking. To apply for a refund head to Secure My Booking – The Leading Ticket Refund Protection

What’s covered?

  • Death, accident, illness to the ticket holder including COVID
  • Travel delays and strikes 
  • Death of ticket holders immediate family
  • Burglary, flood or fire at your home

Plus much more!

What’s not covered?

  • Refunds for events cancelled or postponed by the venue
  • Refund of the ticket protection fee
  • Non-appearance of a stated performer or act
  • Non-attendance of ticket holder without requested evidence
  • Refunds for Pre-Show Platters

Please note that Meet and Greet tickets will need to be booked at the same time as show tickets in order for the protection to be valid. 

Full details of your protection can be found at Ticket Refund Protection – UK – Secure My Booking.

How to apply for a refund?

Refund applications should be submitted online within sixty (60) days of the incident to Secure My Booking. You may be asked to provide reasonable evidence when making a refund application. Head to Secure My Booking – The Leading Ticket Refund Protection to apply for a refund. 

You cannot apply for a refund through The Apex. Full terms and conditions can be found at Secure My Booking.

For a worry free purchase, protect your tickets today as you cannot add to your order after you have paid.